Welcome to the PBA GROUP Of COMPANIES (PBA) Website. Please review the
following terms and conditions concerning your use of this site.
THE FOLLOWING TERMS AND CONDITIONS APPLY TO YOUR ACCESS AND THE
USE OF THIS WEBSITES AND THE SERVICES PROVIDED HEREIN. BY ACCESSING,
USING OR DOWNLOADING MATERIALS FROM THIS WEBSITE YOU AGREE TO FOLLOW
AND BE BOUND BY THESE TERMS AND CONDITIONS, WITHOUT LIMITATION
The term “PBA” as used in these terms and conditions
refers to PBA Group of Companies and “PBAPP” refers
to Perbadanan Bekalan Air Pulau Pinang Sdn Bhd. It includes subsidiaries,
associate company, either individually and/or collectively as the
All products and services of the PBA and its partners herein provided
are subject to the terms and conditions of the applicable agreement
governing their use. These terms and conditions are meant to regulate
your access to this website and they are to be read together with
the applicable terms and conditions governing any transaction(s),
product(s) and/or service(s) provided in this website.
Use of Website Information
You may download, view, copy and print documents and graphics incorporated
in these documents (the "Documents") from this Website
subject to the following: (1) the Documents may be used solely for
personal, informational, non-commercial purposes; and (2) the Documents
may not be modified or altered in any way. Except as expressly provided
herein, you may not use, download, upload, copy, print, display,
perform, reproduce, publish, license, post, transmit or distribute
any information from this Website in whole or in part without the
prior written permission of PBA.
Use of Software
Any use of software and accompanying documentation from this website
is subject to the terms of a software license agreement between you
and PBA. You must read the license agreement and indicate your agreement
to its terms prior to installing or using the software. All rights,
title and interest not expressly granted are reserved.
PBA and PBAPP are trademark, and other PBA and/or PBAPP product names,
service names, slogans or logos referenced in this website are trademarks
or registered trademarks of PBA Group of Companies. All other company,
product or service names referenced in this Website are used for
identification purposes only and may be trademarks of their respective
Except where expressly provided otherwise by PBA, all comments, feedback,
information or materials submitted to PBA through or in association
with this Website shall be considered non-confidential and PBA's
property. By submitting such comments, feedback, information or materials
to PBA, you agree to a no-charge assignment to PBA of all worldwide
rights, title and interest in copyrights and other intellectual property
rights to the comments, feedback, information or materials. PBA shall
be free to use such comments, feedback, information or materials
on an unrestricted basis.
Links to Third Party Sites
This website may contain hyperlinks to websites controlled by parties
other than PBA. PBA is not responsible for and does not endorse or
accept any responsibility over the contents or use of these Websites.
WARRANTIES AND DISCLAIMERS
THE INFORMATION, SOFTWARE, PRODUCTS AND SERVICES CONTAINED ON THIS
WEB SITE MAY BE OUT OF DATE OR INCLUDE OMMISSIONS, INACCURACIES OR
OTHER ERRORS. EXCEPT WHERE EXPRESSLY PROVIDED OTHERWISE IN AN AGREEMENT
BETWEEN YOU AND PBA, ALL INFORMATION, SOFTWARE, PRODUCTS AND SERVICES
ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. PBA
HEREBY DISCLAIMS ALL WARRANTIES WITH RESPECT TO THIS INFORMATION,
SOFTWARE, PRODUCTS AND SERVICES, WHETHER EXPRESS OR IMPLIED, INCLUDING
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
IN NO EVENT SHALL PBA BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS,
REVENUE, DATA OR USE, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER
IN AN ACTION IN CONTRACT OR TORT, ARISING FROM YOUR ACCESS TO, OR
USE OF, THIS WEB SITE OR ANY OTHER HYPERLINKED WEB SITE.
PBA RESERVES THE RIGHT TO MAKE CHANGES OR UPDATES TO THIS WEB SITE
OR THE PRODUCTS OR PROGRAMS DESCRIBED IN THIS WEB SITE AT ANY TIME
Please read our Privacy Statement for information on privacy.
Perbadanan Bekalan Air Pulau Pinang Sdn Bhd (“PBAPP”) is a leading water supply organisation licensed under the Water Services Industry Act 2006 (“WSIA”). PBAPP is registered with Jabatan Perlindungan Data Peribadi Malaysia as a data user.
As an established organisation, we value your privacy over your personal information (“Personal Data”) we hold. We are committed in protecting those Personal Data.
2. Personal Data Collection
We collect necessary Personal Data from you in order for us to provide our services. The said data is collected during application for new water supply to your premise, change of registered account’s name, and refund of deposit. We may from time to time collect your Personal Data for the purposes stated herein.
The Personal Data collected and/or to be collected from you are as follows:-
National Registration Indentity Card No./Passport No.
Personal Data obtained from documents provided to us including but not limited to Sale & Purchase Agreement, Tenancy Agreement, Grant of Probate, Will Certificate, Power of Attorney, Birth Certificate and Death Certificate.
3. Purpose and Processing of Personal Data Collection
The above Personal Data is necessary for us to provide you with our services efficiently and has been collected and will be processed for the following purposes :-
Supply of water to your premise
Maintenance of pipes to your premise
Bill payment processing
Communicating with you
Providing related services
4. Disclosure of Personal Data
Apart from our own usage, your Personal Data will also be disclosed to external third parties and for purposes as follows :-
Indah Water Konsortium (“IWK”) for sewerage services
Panel solicitors for legal action related to the water supply services
As and when required by law enforcement agencies, Court Orders or process
5. Storage and Retention of Personal Data
Your Personal Data will be stored in both hard and soft copy, where applicable in our secured filing and server facility of which our personnel and our service provider shall have an access to it.
The said Personal Data will be retained by us for a duration in accordance with the purpose of the Personal Data collection and in accordance with the PDPA.
6. Security of Personal Data
PBAPP is committed and will employ our best endavour to ensure the Personal Data secure from any malicious act, theft, and/or obstruction to the said data as follows ;-
All Personal Data required to be stored in hard copy will be stored in a systematic secured filing system and/or facility with limited and/or recorded access ;
All Personal Data required to be stored in soft copy will be stored in a secured hard disk and servers.
All PBAPP’s vendors having an access and dealing with the Personal Data are required to keep the Personal Data confidential, and are not permitted to use the data for any other purpose than to carry out the services they are performing for PBAPP.
For PBAPP’s online services, you are responsible for protecting your username and password to ensure your personal information and Personal Data will not be compromised. If you suspect that your username and password has become compromised in any way, kindly prompt us immediately.
Although PBAPP adopt all measures to protect the Personal Data, PBAPP cannot guarantee security on Personal Data transmitted via the internet, if any.
7. Access, Amendment and Complaint
You may, at any time, in writing (subject to certain fees), apply for an access, make amendment, or limit the processing on your Personal Data or lodge any complaint to the Data Protection Compliance Officer to the address and e-mail as follows :-
Pegawai Pematuhan Perlindungan Data Peribadi
PBAPP Sdn Bhd
Tingkat 33, Menara KOMTAR
10000, Jalan Penang, Pulau Pinang
Email : firstname.lastname@example.org
This policy is subjected to changes from time to time. We will update and make available to you on any changes, if any. Kindly check the update on regular basis.
Payment or Credit Balance tied to the water account is not refundable, reversible and/ or transferable to other water accounts.
User shall ensure that the payment is made correctly. PBAPP shall not responsible for any error caused by the user.
On a case to case basis, PBAPP may refund, adjust, reverse and/or transfer at its sole discretion upon application made by the user at PBAPP Customer Care Centres.